Return Policy

Return/Refund & Exchange Policy

What is the return policy?

30 Day 100% Money Back Guarantee. For a full return or exchange you must include in the return all aspects of additional inventory provided: batteries, filters, receivers, domes, and all original boxing materials. All extra items outside of listed items received will be known as promotional items. OnlineSuperStore has the right to begin and end promotions. All promotional items presented with the purchase must also be returned. All Products sold are subject to a sixty (60) calendar day return for a refund in the Purchase Price less costs and fees, including shipping costs, associated with the return of the Product. OnlineSuperStore has the right to not refund if all items are not returned as requested with the stated trial period. Products and items must be returned within Thirty (30) calendar days of the date of shipment and must be undamaged.

What is the exchange procedure if the purchase amounts are different?

First, ship return the items and tell us what hearing aids you want to exchange. Scenarios:

1) Less expensive exchange: 

  • we send confirmation of the returned items
  • we email an invoice of the new hearing aids(s) you picked
  • we credit / refund the difference
  • we ship new hearing aids

2) More expensive exchange:

  • we send confirmation of the returned items
  • we email an invoice with upgraded hearing aid(s) you picked
  • customer pays the difference of the amount owed via invoice shopping cart
  • we ship new hearing aids

3) Same price exchange:

  • we send confirmation of the returned items
  • we send an invoice of the new item to be received
  • no credit or charge
  • we ship new hearing aids