Frequently Asked Questions (FAQs)

Who reviews the Audiogram / Hearing Test?

OnlineSuperstore utilizes the licensed professionals on staff which include the title of Audiologist or Hearing Instrument Specialist.

How do I send the Audiogram / Hearing Test to Buyhear?

1) Click Here to upload your Audiogram file.

2) You may also send via email: info@onlinesuperstore.co.uk

Do I need an Audiogram? Can I purchase hearing aids without an Audiogram?

OnlineSuperstore must receive the Audiogram / Hearing Test prior to shipment of the purchased hearing aids.

Do you ship Internationally?

Yes. Via USPS ,DHL or by any other Courier Services.

What is the hearing aid warranty?

Each hearing aid has its own specific manufacturer’s warranty and loss and damage warranty. Review the product description or contact us.

Why do you need to create the user account?

Creating a user allows your shipping information to be stored. If you are looking to purchase other items it is helpful to create a user account. Otherwise, we do not require you to establish a user account to purchase any items.

Where can I get the hearing aids programmed or serviced?

We have the ability to adjust and program hearing aids remotely.  Or, you may go to a local clinic to resolve your issue.

Do you have a network of approved clinics?

We do not. We have the ability to service our own clientele.

What currency is accepted?

We accept the INR, USD, and GBP.

What are the Terms of Service and Privacy Policy?

Terms of Service | Privacy Policy

What if I want to exchange?

Exchanges are accepted within the 30 days of purchase. You can exchange if you are facing problem with the technology or programing of Hearing Aids.

Do you refund and charge the full amounts on exchanges?

For Return/Refund/Exchange, Please Read Our Policies

When will the hearing aids be received after purchase?

You we’ll receive within 7-10 business days from the purchase.

What is the shipping process?

Expect the shipment in 7-10 business days. We program the hearing aids upon receipt from the manufacturer. From there we ship it to you via best & fast courier services. We require signing for the package upon receipt to avoid complications of lost packages.

What if the hearing aids are lost or damaged by the customer?

You will have to pay the manufacturer’s deductible. There is no refund or exceptions.

What if the package is lost by Courier Company?

Contact us immediately. We will assist in the logistics tracking. We have appropriate logistics in place with tracking and require a signature on pickup.

Do you accept insurance?

We are an out of network provider. Contact your insurance company for coverage. We only accept immediate payment by credit / debit cards.

How is the Audiogram used?

We program the hearing aids according to the submitted Audiogram / Hearing test.

When is the refund received on a purchase return?

The payment credit for the return will be processed when the items are received in-house. Please contact your bank to verify receipt of funds. We will only be able to verify the cancelled transaction.